USB setup and reconnect help

Open WingDeck on your computer and phone. Unlock your phone and plug it directly into the computer. Use a cable that can transfer files; some cables only charge.

Connect to Ubuntu or Linux

These steps are for the Ubuntu test installer supplied by WingDeck. Public Linux downloads are not available yet. For another Linux system, use the instructions supplied with your installer.
  1. Install the supplied WingDeck file ending in .deb. Approve Ubuntu's installation prompt. This prepares USB support for you.
  2. Open WingDeck from the applications menu, and open it on your phone.
  3. Plug in and unlock the phone. On iPhone or iPad, tap Trust if asked. On Android, allow WingDeck to open.
  4. On the computer, select Devices → Show pairing code for a new phone, then follow the phone's connection screen.

If USB still needs setup: open the USB setup guide in Devices, choose the phone you actually use, then select Set up USB access and approve Ubuntu’s prompt if asked. Wait for the result. For iPhone, continue to pairing once Apple USB support is ready, even if no Trust prompt appears yet. You do not need Developer options or Terminal commands.

How to know USB is working

  1. For a new phone, open Devices → Show pairing code on the computer and follow the phone's connection screen. A previously paired phone should reconnect automatically.
  2. The computer should show USB connected beside your phone, and the phone should show it is connected. Charging alone does not mean WingDeck is connected.
  3. Open Trackpad on the phone and move a finger. The computer pointer should move. To check USB alone, turn off the phone's Wi-Fi briefly and try again, then turn Wi-Fi back on.

If you see Connection lost or Reconnecting

  1. Unplug the cable and plug it in again. Unlock your phone, open WingDeck on both devices, and approve any phone prompt.
  2. Try another cable that can transfer files, and plug it directly into the computer. Avoid a hub or dock while checking.
  3. Close and reopen WingDeck on both devices, then reconnect the cable.
  4. If it still fails, open Devices and use Check Again if available. Send support the message shown, your computer type, phone model and both WingDeck versions. Keep the saved pairing unless you deliberately removed the phone.

USB setup connects your phone. Camera, Controller and Second Screen may need their own first-time setup. Follow the message for that feature; a working USB connection does not mean every feature is ready.